Hosted Cloud PBX

When a customer is created in Genesis, administrator picks the desired product combination and enters the financial parameters (such as credit limit, payment terms, or fraud-detection profile). This defines which platform features customer has access to, how the system will charge for the usage (e.g. phone calls) and how it will assess the recurring charges—either fixed or based on the number of extensions. Alternatively, customers can activate their services independently via online sign-up portal. The administrator allocates IP phones from the CPE inventory to the customer. This means that for more than 50 supported models of phones as soon as an IP phone is connected to the network it is automatically provisioned by Genesis, with no further action required on the customer side. Customers are assigned login credentials for the self-care portal, so later on they can configure their extensions, hunt groups, auto attendants, obtain additional local/toll-free DID numbers, purchase add-ons such as call recording or conferencing

Genesis is a service delivery platform for hosted IP PBX that streamlines your business end-to-end. Inside their portal, your customer has a clear overview of all configuration settings, call recordings, CDRs and invoices. What’s more, each employee has access to the self-care portal for his individual line and can monitor their usage or configure settings such as follow-me numbers. Genesis revenue assurance means that no call is allowed when the balance is insufficient; every call is immediately charged and applied to the customer’s balance; every feature activation / deactivation is directly linked to the billing. At the end of the month, all applicable fees are assessed, a PDF invoice is generated and emailed, and the credit card on file is automatically charged

Highly scalable class 4 and 5 SIP softswitch delivers call control and media processing functions. It supports real-time call authorization and charging, dynamic call routing, advanced call control, full cloud PBX feature set, voice and video calls, fax-over-IP, presence / BLF, instant messaging, and SMS. Media processing includes voicemail, auto attendant, call queues, call recording, IVR applications, voice, and video conferencing.